The Process for Business Design

We get more and more operational now. This chapter of the Knowledge Base is about phases and activities within the agile innovation process of Business Design. Learn about key activities, duration, participants, workshop designs and tools for each phase and dig deeper into important skills such as discovering customers, business modelling and (social) prototyping.
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Bernhard Doll

Business Design Maverick

The Business Design process is the core of the Business Design approach. It is the embodiment of entrepreneurial thinking hunting for business opportunities. The process can best be described as an "agile" development and learning process for building new business models, products, services or software applications in one to many succeeding iterations of 10 weeks.

Each phase of the process gives all stakeholders involved a clear structure and guidance, which is specifically important when everything else is risky and uncertain. In each iteration, we design or improve a future scenario as a new business model, product, service or software (= Design), based on a short discovery phase (= Discover) and validate the scenarios with scientifically designed experiments to learn which aspects of the scenarios work and which don't (= Validate). Based on these learnings, a project sponsor is empowered to make clear decisions on how to proceed in the project (= Decide). In a nutshell, three decisions are possible:

STOP

Facts tell us that we should better stop wasting our time and money because our idea will never work.

ITERATE

We gained insights how to improve our ideas and the way we work together as a team. We start a next iteration.

GO

Wow. The results from the previous iteration indicate that our ideas are ready to be launched on the market. Go!

To kick off a project based on the Business Design process, a Project Charter (= Setup) is required to define some basic elements of the project such as motivation, objectives, schedule and stakeholders. The output of a Business Design process is a management proposal consisting of the results of each phase (e.g. business model, hypotheses and results of experiments, prototype), suggestions for the sponsor and the decisions made by the sponsor.

The overarching goal of every Business Design project is to find simple answers to the sponsor's motivation and objectives for the project. This, however, is rarely an easy task and usually leads to a journey with ups and downs as illustrated below. Be prepared for this!

Phases

These phases enable us to develop, learn and make clear decisions:

  1. Setup PhaseFirst, you set up your project by ensuring the support of decision makers (= sponsors) within your company, defining the focus of your project and building the right team.

  2. Discover PhaseTo better understand the context of your project, you discover the space of your customers, competitors and technologies related to your project focus.Above all, you want to understand, what ”pains“ your customers have today when using existing solutions.

  3. Design PhaseBased on insights gained, you create business ideas as ”pain relievers“ and translate them into a business model to define how to create value for both your customers and your organization. Furthermore, you plan how to validate the business model.

  4. Validate Phase: To further develop your business model, you explore open questions and test hypotheses to validate key elements of your business model.

  5. Decide Phase: Finally, you decide with your internal sponsor how to continue with the project. Often  two to three iterations are needed to achieve the necessary knowledge and maturity for market launch.

These five phases constitute an "iteration" of a Business Design project, which encompass 1 to X iteration